Privacy Policy

Effective Date: November 11, 2023

Iman Transport Solutions, (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard information through our website, communications systems, and SMS/text-messaging programs.

1. Information We Collect

We may collect personal and business information necessary to provide transportation, logistics, and related services, including:

  • Identification and Contact Details: name, company name, address, phone number, and email.

  • Operational Information: shipment details, dispatch or load data, driver application information, and service preferences.

  • Communications Data: SMS/text content, emails, and call information exchanged with our dispatch or customer-service representatives.

  • Technical Information: IP address, browser type, and usage data gathered through cookies or analytics tools.

We collect this information directly from you, from devices you use to interact with us, and from publicly available or authorized third-party sources used to support our operations.

2. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

  • Managing shipments, dispatches, deliveries, and driver communication.

  • Providing account support, service notifications, and operational updates.

  • Sending informational or promotional messages only when you have opted in to receive them.

  • Improving safety, compliance, and overall service quality.

  • Meeting legal, regulatory, and insurance requirements applicable to transportation operations.

3. How We Share Information

We respect your confidentiality and do not sell or rent personal information to any third party.
We may share information only in the following limited circumstances:

  • With authorized vendors or service providers (for example, maintenance facilities, insurance carriers, or compliance consultants) who perform services on our behalf under confidentiality agreements.

  • With government authorities or law enforcement when required to meet legal or regulatory obligations or to ensure safety.

SMS consent is never shared with third parties or affiliates and is used exclusively to deliver the messages you have agreed to receive.

4. SMS/Text Messaging Policy

By providing your mobile number, you agree to receive SMS/text messages from Iman Transport Solutions regarding load updates, dispatch information, appointment scheduling, safety notices, or promotional content.

Message Frequency

Our SMS message frequency is estimated to be 1–10 text messages daily across all users.
Message frequency may vary depending on operational needs.

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan.
These fees may vary if messages are sent domestically or internationally.

Help

If you are experiencing any issues, you can reply with the keyword HELP,
or contact us directly at imanfoundation0721@gmail.com or (863) 808-1551 for assistance.

Opt-Out

You can opt out of receiving text messages at any time by replying STOP.
After you send “STOP,” you will receive one final message confirming your opt-out, and then you will no longer receive SMS messages from us.

Standard Messaging Disclosures

  • Message and data rates may apply.

  • Message frequency may vary.

  • For assistance, text HELP or visit our
    Privacy Policy and
    Terms and Conditions.

We do not share, sell, or distribute your SMS information with any third parties.

5. Data Security and Retention

We maintain administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.
Information is retained only as long as necessary to fulfill operational needs, contractual obligations, or legal requirements.

6. Your Choices and Rights

You may:

  • Request access to or correction of your personal data.

  • Withdraw consent to receive SMS or marketing communications.

  • Request deletion of your information, where legally permissible.

Requests may be submitted by contacting us at the address listed below.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
All revisions will be posted on this page with an updated effective date.

8. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data-handling practices, please contact:

Iman Transport Solutions
📍 Lakeland, FL 33801
📧 imanfoundation0721@gmail.com
📞 863-808-1551 🌐 its-freight.com